Privacy Policy

Last updated: [TO BE CONFIRMED — set the real publish date before launch]

1. Who this policy covers

This policy explains how Keystone Management ("Keystone", "we", "us") collects, holds, uses and discloses personal information under the Australian Privacy Principles (Privacy Act 1988 (Cth)). It applies to property owners, tenants, prospective tenants, body corporate committee members and website visitors.

2. What we collect

• Owners: name, contact details, bank account details for rent disbursement, and property ownership documents.
• Tenants and applicants: name, contact details, identification documents, employment and income information, rental history, and referee details supplied as part of a tenancy application.
• Body corporate committees: contact details and correspondence relating to levies, meetings and by-law matters.
• Website visitors: only what you provide directly by phone or email. This site runs no analytics, tracking scripts or cookies.

3. How we use it

We use personal information to assess tenancy applications, manage leases and body corporate administration, arrange maintenance, collect and disburse rent, and communicate with owners, tenants and committees about their property or scheme.

4. Disclosure to third parties

We may disclose personal information to:

• Referees, previous agents and employers, to verify a tenancy application.
• Tenancy default databases (such as TICA or the National Tenancy Database), where a tenant breaches a tenancy agreement, in accordance with the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).
• Tradespeople and contractors, to the extent necessary to carry out maintenance or repairs.
• The Residential Tenancies Authority (RTA), for bond lodgement and disputes.
• Body corporate managers, insurers and government authorities, where required for body corporate administration or by law.

We do not sell personal information, and do not disclose it for direct marketing by third parties.

5. Storage and security

Personal information is stored in property management software and email systems with access restricted to staff who need it to do their job. [TO BE CONFIRMED — name the actual property management / trust accounting platform once selected]

6. Access and correction

You can ask to access or correct the personal information we hold about you at any time by contacting us using the details on our Contact page. We'll respond within a reasonable period and won't charge for a straightforward request.

7. Complaints

If you have a concern about how we've handled your personal information, contact us first using the details on our Contact page. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

8. Changes to this policy

We may update this policy from time to time. The version published on this page is the current one.